Wheelchair Policy

Air India Express wheelchair service

Learn how to request Air India Express wheelchair assistance and prepare personal mobility equipment for travel.

Policy at a glance

Air India Express Wheelchair service

Use this Air India Express assistance guide to request the right mobility support, describe personal equipment and prepare for airport, boarding and onboard handling.

Request

Request wheelchair assistance (WCHR, WCHS or WCHC) at least 48 hours before departure via Special Services at booking, Manage Trip on airindiaexpress.com, or the call centre.

At airport

The service is free under DGCA rules and covers you from check-in through boarding; no medical certificate is needed for WCHR or WCHS.

Onboard/equipment

Fully immobile passengers (WCHC) or those needing onboard medical equipment — such as oxygen or recent post-surgery care — may need a MEDIF form; confirm requirements with the airline in advance.

Official airline link

What to do next

Use this Air India Express policy before you travel

1
Request early
Add assistance at booking or within the airline's recommended advance-notice period.
2
Describe the support
Explain whether help is needed to the gate, aircraft door or cabin seat.
3
Share equipment details
Provide wheelchair dimensions, weight, folding method and battery specification.
4
Reconfirm and arrive early
Keep the service confirmation and follow the airline's reporting-time guidance.

Questions answered