Policy at a glance
Emirates Wheelchair service
Use this Emirates assistance guide to request the right mobility support, describe personal equipment and prepare for airport, boarding and onboard handling.
Request
Request wheelchair or mobility assistance at least 48 hours before departure via Manage Booking, a local Emirates office, or live chat.
At airport
Two mobility aids (e.g., a collapsible manual wheelchair) can travel in the cabin free and don't count toward baggage limits; arrive 3 hours early if bringing an electric wheelchair so its battery can be checked.
Onboard/equipment
Electric wheelchairs need advance notice of battery type/size/weight, and a Medical Information Form (MEDIF) is required at least 48 hours ahead for oxygen, stretchers, medical escorts or other onboard medical equipment (pre-approved CPAP/oxygen concentrators may not need one).
