Wheelchair Policy

Lufthansa wheelchair service

Learn how to request Lufthansa wheelchair assistance and prepare personal mobility equipment for travel.

Policy at a glance

Lufthansa Wheelchair service

Use this Lufthansa assistance guide to request the right mobility support, describe personal equipment and prepare for airport, boarding and onboard handling.

Request

Register your wheelchair or mobility requirement as a special service request at least 48 hours before departure, ideally when booking online or via Manage Booking; later requests can't guarantee full assistance.

At airport

A wheelchair service takes you from the terminal to the aircraft (and back on arrival) at no extra cost, included in your fare.

Onboard/equipment

You can bring up to two mobility aids free of charge, in the cabin or the hold; battery-powered wheelchairs need advance notice of battery type so ground staff can handle them safely.

Official airline link

What to do next

Use this Lufthansa policy before you travel

1
Request early
Add assistance at booking or within the airline's recommended advance-notice period.
2
Describe the support
Explain whether help is needed to the gate, aircraft door or cabin seat.
3
Share equipment details
Provide wheelchair dimensions, weight, folding method and battery specification.
4
Reconfirm and arrive early
Keep the service confirmation and follow the airline's reporting-time guidance.

Questions answered