Policy at a glance
SpiceJet Wheelchair service
Use this SpiceJet assistance guide to request the right mobility support, describe personal equipment and prepare for airport, boarding and onboard handling.
Request
Request standard wheelchair assistance at least 24 hours before departure (48 hours for groups of 10+, 72 hours for the chargeable Ambulift service) via the 24/7 helpline, custrelations@spicejet.com, at booking, or at check-in.
At airport
SpiceJet provides a wheelchair and trained attendant to the boarding gate at no charge; some international departure airports may apply local handling charges.
Onboard/equipment
Personal manual or collapsible wheelchairs can be used up to the gate, and medical devices or mobility equipment can typically be carried onboard — confirm specifics with the airline in advance.
