Policy at a glance
IndiGo Wheelchair service
Use this IndiGo assistance guide to request the right mobility support, describe personal equipment and prepare for airport, boarding and onboard handling.
Request
Request wheelchair assistance at least 48 hours before departure by calling IndiGo's assistance lines (0124-6173838 / 0124-4973838); it's first-come, first-served based on availability.
At airport
IndiGo provides a wheelchair and attendant from the check-in counter to the gate — report at least 2 hours before departure.
Onboard/equipment
Personal mobility equipment is covered under IndiGo's special assistance policy; confirm specifics for medical or battery-powered devices with the airline before travel.
